Support
Documentation
The documentation for DAVINCI is available online and is always kept up to date.
Ticket System
If you can't find an answer to your question in our documentation you can contact our support team anytime. In our ticket system you can place new service requests and also access your previously raised questions and answers.
TeamViewer
We will support you free of charge during the trial period or for customers in possession of a support contract using our ticket system. Should you have any further support needs you can also book hourly remote support sessions (via TeamViewer) for additional support questions, training sessions or consultations.
As a communication channel we use telephone within Germany, for international calls you will need a Skype account.
Interested? Request a Teamviewer session here.
There is no substitution for our training courses. However, it can serve as a useful supplement: Has it been a while since you last attended the DAVINCI training course and you’d like to be refreshed in a specific area? Does a new colleague need a brief introduction to the program? Or would you like some assistance in creating your new timetable, are you using a specific module for the first time or require our support installing or updating our products?